WEBSITE PRIVACY POLICY: London Psychologist Ltd
Last updated: August 2026
1. Introduction
London Psychologist Ltd is committed to protecting your privacy and handling your personal information lawfully, fairly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
Visit our website;
Contact us by telephone, email or online forms;
Make an enquiry about therapy;
Register for treatment with our practice.
If you become a client, additional information about how your clinical information is handled is contained within our Client Privacy Notice.
2. Data Controller
London Psychologist Ltd
Email: admin@londonpsychologist.co.uk
Telephone: 07989 242711
London Psychologist Ltd is registered with the Information Commissioner's Office (ICO).
3. Information We Collect
Website visitors
We may collect:
IP address
Browser type
Device information
Pages visited
Dates and times of website access
Enquiry forms
When you submit an enquiry, we collect:
Name
Email address
Telephone number
Information about the problem for which you are seeking help
Registration forms
Where you proceed to registration we may collect:
Name
Address
Email address
Telephone number
Date of birth
GP details
Emergency contact information
Health and psychological information relevant to treatment
4. Special Category Data
Psychological and health information is classified under UK GDPR as Special Category Personal Data.
We only process this information where it is necessary:
For the provision of psychological therapy;
For healthcare purposes;
To establish, exercise or defend legal claims;
To comply with professional and regulatory obligations.
5. How We Use Your Information
We may use your information to:
Respond to enquiries.
Determine whether we are able to provide an appropriate service.
Arrange appointments.
Deliver psychological therapy.
Maintain clinical records.
Issue invoices.
Comply with legal and professional obligations.
Manage complaints.
Improve website performance.
6. Lawful Basis for Processing
We process information under one or more of the following lawful bases:
Performance of a contract.
Legitimate interests.
Compliance with legal obligations.
Provision of health care services.
Establishment, exercise or defence of legal claims.
7. Sharing Information
We do not sell personal information.
Information may be shared where necessary with:
Members of our clinical team.
Your GP (with your consent unless exceptional circumstances apply).
Medical insurers.
Professional supervisors (anonymised wherever possible).
Regulatory bodies.
Professional indemnity insurers.
Courts or law enforcement agencies when legally required.
8. Security
We use appropriate organisational and technical security measures including:
Password-protected systems.
Secure email and cloud services.
Restricted access to clinical records.
Secure destruction procedures.
9. Data Retention
Website enquiries
Unsuccessful enquiries: retained for up to 24 months from last contact.
Administrative and financial records
Retained for 7 years following the end of the relevant financial year.
Client clinical records
Clinical records are generally retained for 7 years after the end of therapy in accordance with professional and indemnity requirements.
Where clinically appropriate, records may be retained longer where justified by:
Ongoing care needs;
Legal obligations;
Professional guidance;
Risk management considerations.
Children and young people
Records are generally retained until the client's 25th birthday (or longer where required by law or professional guidance).
10. Your Rights
Under UK GDPR you have rights including:
Access to your data.
Rectification.
Restriction of processing.
Objection.
Data portability.
Complaint to the ICO.
The right to erasure does not automatically apply to healthcare records where legal, professional or public interest obligations require retention.
11. Contacting Us
For privacy queries:
admin@londonpsychologist.co.uk, or +44 7989 242 711
12. Complaints
You may complain to:
Information Commissioner's Office (ICO)
COOKIE POLICY
London Psychologist Ltd
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Cookies We Use
Essential Cookies
These cookies are necessary for:
Website functionality
Security
Form submission
Session management
These cookies cannot usually be disabled.
Analytics Cookies
We may use website analytics tools provided through Squarespace and associated services to understand:
How visitors use the website
Most frequently visited pages
Website performance
Analytics data is aggregated and does not usually identify individual users.
Google Services
Our website may use Google services including:
Google Search Console
Website performance and indexing tools
Google may collect technical information about website visits in accordance with its own privacy policies.
Managing Cookies
Most browsers allow you to:
View cookies
Delete cookies
Block cookies
Blocking essential cookies may affect website functionality.
Consent
Where required by UK law, we will seek your consent before placing non-essential cookies on your device.
CLIENT PRIVACY NOTICE
London Psychologist Ltd
Important Information for Therapy Clients
This notice applies once you become a client of London Psychologist Ltd.
What Information We Hold
We may hold:
Contact details
Address
Date of birth
GP details
Session notes
Assessment information
Risk information
Treatment plans
Correspondence
Invoices and payment records
Why We Keep Records
HCPC and BABCP standards require practitioners to keep accurate records of therapy and clinical decision-making.
Records help us:
Deliver safe care
Monitor progress
Ensure continuity of service
Meet legal and professional obligations
Clinical Notes
Clinical notes are kept securely and access is restricted to those who require access for legitimate clinical purposes.
The level of detail recorded is limited to what is necessary for clinical care and professional accountability.
Supervision
All therapists receive professional supervision.
Information discussed in supervision is limited to what is necessary for safe and effective clinical practice.
Where possible, identifying information is minimised.
Confidentiality
Information shared during therapy is treated as confidential.
However confidentiality may be broken where:
There is a serious risk of harm to yourself or others.
Safeguarding concerns arise.
Disclosure is required by law.
A court orders disclosure.
Where practicable, we will discuss such disclosures with you beforehand.
Who May Receive Information
With your consent, information may be shared with:
GPs
Psychiatrists
Medical specialists
Insurers
Without consent, information will only be disclosed where there is a legal, ethical or safeguarding obligation.
Online Therapy
Where therapy is provided online, we use platforms considered appropriate for clinical practice.
Clients should use a private environment wherever possible and take reasonable steps to protect their own confidentiality.
Accessing Your Records
You may request access to personal information held about you.
Requests should be made in writing to:
admin@londonpsychologist.co.uk
Retention of Clinical Records
For adult clients, records are generally retained for 7 years after the end of therapy.
For children and young people, records are generally retained until age 25.
Records may be retained longer where required by legal, regulatory, insurance or safeguarding considerations.
Complaints
If you are unhappy with how your information is handled, you may:
Contact London Psychologist Ltd.
Contact the ICO.
Contact the relevant professional body (HCPC or BABCP) where appropriate.